How To Order

When ordering please remember to quote the following information:
  • Your Purchase Order Number
  • Your customer number
  • Product Codes and sizes
  • Any colour requirements
  • Your delivery address

By Phone
Please call us on 0870 321 2650, our customer service team is available to take your call between the hours of 8am and 5pm Monday to Friday

By Fax
On 0870 321 3650

By Post
PatientFirst Healthcare
PO Box 611

By Email
Please email your order to

On the Internet
We accept online orders via this form.

Terms and Conditions

Delivery (UK Mainland Excluding Highlands and Islands)
We are proud of our service level and we ensure that we maintain an adequate stock to ensure a speedy delivery. Our manufactured products are generally despatched the day following order. Made to measure products are normally despatched within 2 days of the order.
Saturday delivery can be arranged on request, but may incur an additional charge.

Return of Goods Policy
All returns must have a valid Return Merchandise Authorization number issued by the Customer Service team. All RMA's must be received within 10 days of the RMA issue date.
Returned goods that are unused and in the original packaging may be exchanged for other products. Goods returned for credit and not an exchange will be subject to a 15% restocking fee, which covers our administration expenses in dealing with the return.

Unfortunately we are unable to offer refunds or exchanges on made to measure items.
Incorrect Delivery or Damaged Goods
Please notify our customer service team within 7 working days if any part of the consignment is missing or damaged.

All prices are exclusive or VAT and Carriage charges

Payment should be made within 30 days of the date of invoice by cheque or bank transfer.

Please note that  some colour variance in the items listed may occur. If you require fabric sample of any of our products please call.

Terms and conditions of sale
Our full Terms and conditions of sale are printed in our price list, or are available on request

The Exceptions
Despite our best attempts, we cant anticipate all of our customers requirements, if you require a product that you can't see in our catalogue, please contact our Customer Service team and will do our best to accommodate your needs.

Copyright  © PatientFirst Healthcare 2007-2008 Contact Us